UoL Exec. Center: A Transformative Seminar on Revolutionizing Customer Service in the Digital Era

In an era where digital innovation sets the pace for global markets, the seminar "Revolutionizing Customer Service in the Digital Era" emerges as a beacon for professionals seeking to elevate their customer service game. Scheduled from 09 to 16 April 2024, this three-day, 18-hour training, led by the esteemed Dr. Paris Cleanthous, Director of MBA and MPSM Programs at the University of Limassol, aims to redefine the parameters of customer service excellence in the digital landscape.

This fully subsidized seminar, approved by the HRDA (ΑνΑΔ) as of vital importance, invites managers, business development managers, CEOs, and professionals in marketing, sales, front-office operations, process and IT systems management to engage in a deep dive into the nuances of customer service innovation. The session is designed to challenge the conventional boundaries of service delivery, pushing participants to reimagine the customer service model to meet the exigencies of the digital age.

09/04/2024 UoL Exec. Centre: Revolutionizing Customer Service in the Digital Era

Dr. Paris Cleanthous, with an illustrious academic background from the University of Michigan and Yale University, and a rich professional history that spans teaching and consultancy across the globe, will guide participants through the complexities of integrating innovative technologies in customer service. His expertise in strategic growth, innovation, and marketing strategy, particularly within the tourism and healthcare industries, positions him uniquely to lead this seminar.

Participants will explore the critical role of exceptional customer service in driving profitability and satisfaction, addressing common pitfalls such as the failure to create positive customer experiences and the underutilization of technology. The seminar will provide actionable insights into creating value-added activities, leveraging technology for cost-effective innovation, and developing a customer-centric service delivery model.

Key seminar outcomes include the ability to craft bespoke strategies for diverse customer segments, apply innovative technologies to streamline service processes, and develop a deeper understanding of customer perceptions and expectations. The aim is to empower organizations to unlock pricing power, boost customer advocacy, and drive revenue growth through strategic service innovation.

This seminar offers unparalleled benefits for organizations looking to distinguish their service offerings in the competitive market. Attendees will learn to craft unique customer experiences, develop standout value propositions, and foster an environment of divergent thinking focused on technology-driven service solutions.

Join us in this transformative journey to harness the power of digital innovation in customer service, under the guidance of Dr. Paris Cleanthous. Empower your organization to set new standards in customer engagement and loyalty in the digital era. Visit the seminar page on MySeminars and fill out the 'I am Interested in this Course' form for the program coordinator to contact you for clarifications and support in your registration and access to the ANAD subsidy.