Description

Based on current trends, digital channels are increasingly becoming the preferred and dominant service channel for customers in most industries. Don’t miss this webinar which will provide insights on how to align your strategy towards digital channels, maximise and reap the benefits of your existing or digital channels to be introduced and effectively convince clients that digital should be their preferred channel of service.

Seminar Scope

By the end of the webinar, participants will be able to:

• Understand the benefits of investing on digital channels
  
• Structure an approach towards launching digital channels for their business         
• Gain perspective on how to shift customers to digital channels

Best Suitable for

This webinar is addressed to Chief Operating Officers, Chief Executive Officers, Chief Finance Officers, Marketing Executives and Digital Channels Executives.

More Information

Agenda

• What are digital channels?
• How to select and manage multiple channels of service
• How to shift operations to digital channels
• How others did it successfully