ΠΕΡΙΓΡΑΦΗ

The “Negotiation Strategies” course aims to equip participants with the critical skills needed to effectively navigate through complex negotiation scenarios, resulting in mutually beneficial outcomes. Building upon foundational negotiation concepts, this course delves deeper into psychological aspects, cross-cultural variations, and strategic approaches across varied negotiation contexts.

ΣΚΟΠΟΣ ΣΕΜΙΝΑΡΙΟΥ

• Develop Effective Communication Skills: Participants will learn the principles of effective communication over the telephone, including clarity, tone, and language choice. They will explore strategies for building rapport, engaging callers, and conveying information efficiently and professionally.
• Enhance Active Listening Skills: Participants will understand the importance of active listening in telephone conversations. They will learn techniques to improve their listening skills, such as paraphrasing, summarizing, and asking clarifying questions. This will enable them to better understand customer needs and provide appropriate solutions.
• Handle Challenging Customer Situations: Participants will acquire the skills to handle difficult customer situations with confidence and professionalism. They will learn techniques to manage angry or upset callers, de-escalate conflicts, and turn negative experiences into positive ones. Participants will also explore strategies for effectively handling complaints and resolving customer issues.
• Provide Outstanding Customer Service: Participants will gain insights into delivering exceptional customer service over the phone. They will learn how to personalize interactions, anticipate customer needs, and exceed expectations. Additionally, participants will understand the importance of empathy, patience, and problem-solving to create positive experiences for callers.
• Master Telephone Etiquette and Call Management: Participants will be introduced to telephone etiquette best practices, including proper greeting, call routing, and effective call closure. They will learn how to manage multiple calls simultaneously, prioritize tasks, and handle voicemails and callbacks efficiently.

ΣΕ ΠΟΙΟΥΣ ΑΠΕΥΘΥΝΕΤΑΙ

• Senior Executives
• Managers and Team Leaders
• Sales Professionals
• Procurement & Contract Managers
• Legal Professionals
• Anyone involved in high-stake negotiations

ΠΕΡΙΣΣΟΤΕΡΕΣ ΠΛΗΡΟΦΟΡΙΕΣ

Course Outline: Negotiation Skills

Module 1: Understanding Negotiation Dynamics

• Introduction to advanced negotiation concepts
• Different negotiation styles and approaches
• Power dynamics and their impact on negotiations
• Cultural considerations in international negotiations

Module 2: Advanced Preparation Techniques

• Gathering and analyzing information for negotiation
• Setting clear objectives and defining negotiation strategy
• Identifying potential challenges and developing contingency plans
• Assessing and leveraging BATNAs (Best Alternative to a Negotiated Agreement)

Module 3: Building and Maintaining Relationships

• Establishing rapport and trust with the other party
• Effective communication and active listening in negotiations
• Managing emotions and controlling the negotiation environment
• Building long-term relationships based on mutual benefit

Module 4: Overcoming Difficult Negotiation Situations

• Handling conflicts and managing difficult personalities
• Strategies for negotiating under high-pressure situations
• Creative problem-solving and turning impasses into opportunities
• Ethical considerations in negotiations

Module 5: Communication and Persuasion Skills

• Articulating positions effectively and using persuasive language
• Asking probing questions to gather information and uncover interests
• Active listening and understanding the other party’s perspective
• Negotiation tactics and strategies for achieving desired outcomes

Module 6: Role-Play and Case Studies

• Applying learned skills and techniques through interactive role-plays
• Analyzing real-life negotiation scenarios and discussing strategies
• Feedback and coaching for improving negotiation performance

Module 7: Review and Recap

• Recapitulating key concepts and strategies covered in the course
• Reflection on personal growth and development as a negotiator
• Action planning for implementing advanced negotiation skills in practice

Course Benefits

• Online participation in all modules of first-class training
• Module recordings in your personal account (1-year access)
• Personal Certificate at the end of the course
• Connection to workplace
• Possibility for Internship in well known companies