Αννίτα Πέτρου
Επαγγελματικός Τίτλος:
Human Recourses Manager / Human Recourses Business Partner
Τομείς Εξειδίκευσης:
Soft Skills / Επικοινωνία > Ανθρώπινο Δυναμικό (HR)
Πληροφορίες Εκπαιδευτή
Annita Petrou has graduated in 2006 from Manchester Business School, holding an MSc degree in Occupational Psychology. Prior, she received an M.Ed. in Educational Psychology from Manchester University.
For the last eight years, Annita is working at the HR Department of RCB Bank Ltd, handling Selection and Assessment matters, as well as heading the Training and Development (T&D) activities of the Bank. Her career spans over 11 years in the field of Human Recourses Management and T&D. She is moreover a Chartered Member of the British Psychological Society, a European Certificated in Psychology practitioner and a member of the Health and Care Professions Council as a Registered Practitioner Psychologist. Annita is also an approved trainer and a trainer assessor by HRDA, assessing also training facilities/centers, and has been delivering trainings on soft skills since 2008. Lastly, she is an external trainer for the Cyprus Productivity Centre /Mediterranean Institute of Management and conducts trainings related to the field of Human Recourses and Personal Development.
ΤΙΤΛΟΙ ΣΕΜΙΝΑΡΙΩΝ ΠΟΥ ΕΧΕΙ ΔΙΔΑΞΕΙ
Telephone courtesy
Preventing and Handling complaints
The art of selling (psychological aspects)
Increasing sales to maximize profits during difficult times
Effective communication to increase performance and customer satisfaction
Grooming and personal Appearance
Leadership
Motivation during difficult times
The ingredients of a successful interview
Human Recourses Management
Interview Process
Structured CV : Dos and Donts
Bundling a CV
Preparing a resume for highly specialized Industries
Personal Development ( Time Management, Stress Management, Negotiation Skills, Anger Management, Presentation skills)
Professional Communication
Mentoring
Competency Based Interviewing Skills
Upselling ( Spa, Front Office, Housekeeping F&B, Hair dressing Salon)
Team building
Πιστοποιήσεις Εκπαιδευτή
Πιστοποιήσεις Εκπαιδευτή | Φορέας Πιστοποίησης |
---|---|
Εκπαιδευτής Επαγγελματικής Κατάρτισης (ΕΕΚ) | ΑνΑΔ |