Cyprus College SPS is delivering a Design Thinking seminar for Solving Problems

In the dynamic and unpredictable environments in which we work, even the most carefully crafted solutions can have a short shelf life. When we accept that our work is impermanent and our problem-solving abilities are limited, our goal can shift from delivering full solutions to developing tools that empower our users to adaptively design for themselves.

Design Thinking brings a hands-on approach to problem solving that's rooted in human empathy and done in collaborative multidisciplinary teams. It is an iterative process in which you understand the user, challenge assumptions, and redefine problems in an attempt to identify alternative solutions that you will discover through deep dives and understanding.

17/11/2021 – Seminar: Learning Design Thinking

This method describes a human centered design process consisting of five phases - Empathize, Define, Ideate, Prototype and Test. You will shift your thinking, and view things from the lens of people, create personas, prototypes, and ways of communicating with your target audience beyond demographics, focusing more on the heart and mind of people. You will apply the same principles in any size team through design process of products, service, and people experience.

At its best, design thinking is highly collaborative. It brings together people from across the organization and often from outside of it, so that a diverse group, including those whose voices are not usually heard, can participate. It centers the needs and emotions of those we hope to serve. Hopefully, it pulls us out of our own experiences and biases, opening us up to new ways of thinking and shining a light on new perspectives.

This course is designed for Team Leaders, Human Resources Managers, Customer Support, Service personnel; Retention Managers, Sales Managers, Operations Managers, Risk Managers, Product Managers, UX Designers, Project Managers, Association, Charity and Community leaders.

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