ΠΕΡΙΓΡΑΦΗ

Course Overview

Effective communication is a fundamental element of organisational success, playing a key role in all facets of business and allowing managers to perform the basic functions of their role with impact and success.

Indeed, it is through effective communication that managers cascade new and important information to their teams, help staff develop to high performance, provide targeted and actionable feedback regarding performance, develop trust with employees, clients and other stakeholders and ensure that the day-to-day operations run smoothly, goals are understood and that tasks are completed effectively.

In fact, developed communication skills is often the piece of the puzzle that is missing for managers to really reach their fullest potential and drive their teams and the organisation to success.

This programme uses learnings from the psychology as well as the latest management thinking and research, to enable managers to understand the importance of their communication, develop their skills and hone their tools in this critical area.

ΣΚΟΠΟΣ ΣΕΜΙΝΑΡΙΟΥ

The purpose of the current programme is to help managers develop effective communication skills that will allow them to develop effective relationships with the people around them and perform the tasks and responsibilities effectively and efficiently.  Upon completion participants will be able to:

• Understand why successful communication is central to successful management.
• Grow relationships through more powerful communication whether this be with their teams, with peers, with management or with clients
• Apply effective communication across a number of workplace situations such as cascading and disseminating information, setting goals, providing instruction.
• Give effective feedback to reinforce desirable behaviours and redirect undesirable ones.
• Use effective questioning skills to attain accurate and important information from their teams, peers, management and clients
• Develop assertive communicate as the norm for communication in the workplace.

ΣΕ ΠΟΙΟΥΣ ΑΠΕΥΘΥΝΕΤΑΙ

The programme is suitable for managers of all levels and across sectors and industries.

ΠΕΡΙΣΣΟΤΕΡΕΣ ΠΛΗΡΟΦΟΡΙΕΣ

Training Outline

• Introduction and Warm-up
• What is Communication
• Why should I be concerned with communication?
• Model of communication
• It’s not as simple as it sounds – understanding why it can go wrong
• The Effective Communicator
• It’s not just what you say – the importance of non-verbal communication
• Building rapport, showing empathy and practicing active listening
• Understanding different styles and how to work together
• Building lasting relationships
• Increasing motivationthrough communication
• Building Trustwith effective communication
• Critical communication skills
• Cascading disseminating information
• Increasing efficiency in the workplace
• Developing people and providing feedback

Training Style

This course is interactive in nature and participants will be actively involved, using their own experiences and challenges to reinforce and adapt the new knowledge and skills to their own reality, as well as examples, case studies and simulations provided by the trainer.

Use of assessments and reflective exercises will also allow participants to increase their awareness and provide opportunity for peer reflection and discussion.

The session will combine elements of PowerPoint presentations, Flip-chart notes, small group and open discussions, audio/visual material and experiential exercises.

CPD Recognition

This programme may be approved for up to 7 CPD units in HR, Leadership, Management and Professional Development. Eligibility criteria and CPD Units are verified directly by your association, regulator or other bodies which you hold membership.

Professionals requiring CPD units to meet the education requirements for an occupational licence renewal, and/or for maintaining other professional memberships/certifications which accept CPD in HR, Leadership, Management and Professional Development, are advised to consider training subjects in categories that indicate CPD training in HR, Leadership, Management, Personal and Professional Skills.

Trainer

Lefki Angeli

Lefki is a former practitioner in sociology and psychology and as such, has a strong understanding of human behaviour and the motives that drive this. Using this knowledge in the design and implementation of her training, enables her to design and deliver programmes that are relevant and practical hence maximizing participants engagement and learning. With a distinctive passion for human improvement and development, she has been actively involved in training and development throughout her 20+ year professional journey, training and coaching both colleagues and clients. Over the course of this journey, she has earned the reputation as an engaging and effective professional whose excellent communication skills and supportive approach enables her deliver long-lasting results to her clients.

Lefki has extensive experience in the training of business professionals as well as coaching of individuals across, levels, industries and areas of specialty. Indeed, she has worked with many renowned organisations including Fortune 500 corporations and Government agencies locally as well as internationally. Her sector experience covers a broad spectrum, such as FMCG, Pharmaceutical, Information Technology, Education and Banking. Some of her most prominent courses include Managing People for High Performance, Harnessing Emotional Intelligence in the Workplace, Effective Communication that brings workplace results and How to Develop and Maintain High Performing Teams, all of which have earning positive evaluations as informative, relevant and practical.