ΠΕΡΙΓΡΑΦΗ

Communication is vital to management. Whether working for a manufacturer, restaurant, service firm, hospital, or software developer, somewhere between 70-90% of a manager's time is spent communicating. Organizational decisions are highly dependent on the quality and quantity of information being exchanged. Poor or incomplete information can negatively impact a manager's ability to successfully make decisions.

ΣΚΟΠΟΣ ΣΕΜΙΝΑΡΙΟΥ

This training course helps managerial employees and supervisors better understand the importance of communication skills in management and improve their own communication skills. The session assists participants in developing the confidence and competence they need to communicate with ease, influence others to achieve desired results, and have a lasting impact on the people around them.

ΣΕ ΠΟΙΟΥΣ ΑΠΕΥΘΥΝΕΤΑΙ

This seminar is ideal for Managers, Organizational/Team Leaders, Supervisors, Rising Managers & Supervisors, Executives and anyone leading other people.

ΠΕΡΙΣΣΟΤΕΡΕΣ ΠΛΗΡΟΦΟΡΙΕΣ

Topics to be Covered

Taking a Leadership Mindset Communication Skills for Leaders

• Adapting to different communication styles
• Active Listening
• Transparency-a culture of speaking openly
• Clarity in communicating responsibilities
• Empathy
• Giving and Receiving Feedback: The Risks and the Benefits

Communication Barriers

• Communicating effectively is easier said than done
• Common types of communication barriers
• Strategies for Improving communications with “Difficult” People

Developing Communication Skills

• The Powerful Influence of ‘Body Language’: Speaking without Words
• Getting Your Point Across: Know What to Say and When to Say It

How do Leaders Develop Communication Skills?

• The three components that leaders should focus on
• Finding a voice and being yourself
• Being genuine and authentic

INSTRUCTOR: ANDRIE PENTA (BA (Hons), MSC, CIM, AICI) ORGANIZATIONAL LEADER | CORPORATE TRAINER 

Andrie studied Marketing and Business Management in London where she also acquired the Advanced Certificate from the Chartered Institute of Marketing London. She was in charge of marketing and communications at EY Cyprus. At the same time, she graduated with Distinction from London and was awarded a Master’s degree in Strategic Marketing. In 2008, she founded Penta Marketing Art, which provided marketing and public relations solutions for private and public companies. In 2010, she founded the Cyprus Image Institute after obtaining the title of Certified Image Maker (with attendance in London) and joined as an associate member of the Association of Image Consultants International. 

At 27, Andrie was the youngest nominated Ambassador for Female Entrepreneurship for Europe, serving since then as a business advisor and mentor. In 2013, Andrie was designated as the Goodwill Ambassador of the Hope in Life Foundation and a Cypriot Woman of the Year (2013) finalist. She enjoys regular and extensive publicity in local print, online and television programs, and have been interviewed for various publications in the US, Denmark, Holland and Greece. She was a Senior Manager at the Markets department of KPMG in Cyprus and she currently holds the role of the Organizational Leader of the Ronald McDonald House Charities of Cyprus. 

Andrie is a Certified trainer by the Human Resource Development Authority of Cyprus and has over 15 years of hands-on management, leadership & training. She served well-known international and local brands and she is often invited to give public speeches and share good practice.