ΠΕΡΙΓΡΑΦΗ

This program, designed for administrative professionals, develops key administration management competencies, with a specific focus on communication skills, improved problem solving, decision making, and working within a dispersed work environment. The goal is for administrative professionals to build trust and credibility to strengthen their relationship with their boss and increase their effectiveness as to become an effective resource for peak performance within their organization.

ΣΚΟΠΟΣ ΣΕΜΙΝΑΡΙΟΥ

This administrative skills training course combines proven-by-practice methods with new insights and ideas that will improve delegates’ collaboration with their boss. Delegates will gain a wider perspective of their role through gamification and practical exercises.

ΣΕ ΠΟΙΟΥΣ ΑΠΕΥΘΥΝΕΤΑΙ

This training course is designed for Executive/Management Secretaries, Executive Assistants and PA’s, Secretaries, Administrative Assistants, Office Assistants & Administrators, Senior Administrative Support Staff, Project /Team Assistants.

ΠΕΡΙΣΣΟΤΕΡΕΣ ΠΛΗΡΟΦΟΡΙΕΣ

Topics to be Covered

Taking a Leadership Mindset

• Thinking & communicating more proactively with an executive frame of mind
• Developing an organizational mindset to improve your relationships with your boss and upper management

Understanding Your Boss (and Yourself)

• Identify Your Own Behavioral Style Preferences
• Identify Your Boss’ Behavioral Style & Build a Better Working Relationship
• Identify How to Build Trust with Each Type of Behavioral Style and Make a Trust-Building Plan to Incorporate with Your Boss

Anticipating your Boss’s needs with good Communication skills

• Barriers to Effective Communications
• Strategies for Improving Communications with “Difficult” People
• The Powerful Influence of ‘Body Language’: Speaking without Words
• Getting Your Point Across: Know What to Say and When to Say It

Competencies and Time Management

Team Working

• Managing Upwards