ΠΕΡΙΓΡΑΦΗ

Effective communication and feedback are essential components of a thriving workplace culture. This comprehensive training program is meticulously designed to equip participants with the skills and strategies necessary to master the art of feedback delivery and enhance communication skills in the workplace. Through a series of interactive and practical exercises, and real-world case studies, participants will gain valuable insights into effective communication techniques and learn how to deliver even negative feedback in a constructive and impactful manner. Participants will get actionable insights that will lead to more effective communication, stronger relationships, and more positive and productive workplace environment.

ΣΕ ΠΟΙΟΥΣ ΑΠΕΥΘΥΝΕΤΑΙ

This training suitable for managers and supervisors who aim to develop stronger leadership and improve team performance through effective communication and constructive feedback. For team leaders and project managers to facilitate better collaboration and project outcomes by mastering feedback techniques and advanced communication strategies. For HR professionals to support organizational development and handle employee relations more effectively.  For employees at all Levels to improve interpersonal relationships, resolve conflicts, and enhance their overall communication skills. For entrepreneurs and small business owners to enhance  communication within their teams and with clients, fostering a positive business environment.

ΠΕΡΙΣΣΟΤΕΡΕΣ ΠΛΗΡΟΦΟΡΙΕΣ

All participants will be awarded a certificate. Each hour of attendance will account for one unit of Continuing Professional Development (CPD) as required for members of most professional bodies.

This Course offers 7 CPD Points

Course Outline

• Introduction to Effective Communication
• Basics of Clear and Concise Communication at Workplace
• Principles of Effective Communication
• Verbal and Non-Verbal Communication
• The Secrets of Active Listening
• Communication Challenges at Workplace
• Communication Style Assessment
• Fundamentals and Key Components of Constructive Feedback
• The Art of Giving and Receiving Feedback
• Feedback Sandwich Method
• Techniques for Providing Feedback in Various Scenarios: Praise, Criticism, and
• Performance Reviews
• Enhance Emotional Intelligence to Manage Emotions and Reactions during Feedback
• Conversations
• Case Study: Feedback Scenarios
• Group Discussion: Effective Vs Ineffective Feedback
• Role Play Exercise
• Advance Communication Techniques and Strategies
• Importance of Assertive Communication at Workplace
• Difference in Communication Styles: Passive/Aggressive/Assertive
• Assertive Communication to Express Thoughts, Opinions, and Feedback
• Assertiveness Assessment
• Power of No at Workplace
• Assertiveness Equation
• Case Study
• Techniques to Difficult Conversations
• DESC Method
• Group Practice
• Case Study: Feedback Challenge
• Group Brainstorming and Feedback