ΠΕΡΙΓΡΑΦΗ

Telephone contact is often the first contact customers and partners have with the company or organization. In today's competitive environment it is especially important that this first impression is excellent. The purpose of the program is to give the trainees the knowledge and skills to be able to perform effective telephone techniques that will convey a professional customer-centric image of the organization to the outside and will have the expected results. At the same time, they will maximize efficiency in intercompany telephone communications, minimize misunderstandings and conflicts, and generally promote professionalism in the organization.

ΣΚΟΠΟΣ ΣΕΜΙΝΑΡΙΟΥ

Seminar Content

• Current epoch and Telephonic Communication
• Telephone communication skills
• Elements of a Telephone conversation components and in call management
• Conflicts and complaints
• Telesales and Billing
• Key details / Critical aspects
• Conclusion and Evaluation of the seminar

ΣΕ ΠΟΙΟΥΣ ΑΠΕΥΘΥΝΕΤΑΙ

• Telephone operators
• Receptionists
• Call centre executives
• Private secretaries
• Personal assistants
• General office staff who handle phone calls either internally or with external customers
• Salesmen/saleswomen in retail stores who are responsible for the telephone
• Accounting executives who implement phone calls for money collection (debt collection)